Employee Technology Experience Index
2026 FSI Benchmark

Live webinar  ·  Wednesday, 9 September 2026

You're invited Technology alone won't win the war for talent

A deeper dive into the TEXI report: AI, employee technology experience and the future of work, with Arthur Goldstuck and Craig Stewart.

Wednesday, 9 September 2026
Date
11:00 – 12:00 SAST
Time
60 minutes
Duration
Online
Join link on registration

Why this session

The workplace is changing fast. Financial services is feeling it more than most.

The Employee Technology Experience Index's research across FSI organisations reports a significant gap: only 21% of employees feel their organisation is preparing them for an AI future, while poor employee experience is costing organisations up to R30 million per 1,000 employees each year in lost productivity.

We've invited Arthur Goldstuck, one of South Africa's leading technology analysts, to share what these gaps mean and how to close them.

On the agenda

Here's what Arthur will cover

The old employment contract (loyalty for stability) has broken down. Your workforce's daily experience with technology has become the most visible test of your entire offer to them. Culture, not just capability, will decide whether your organisation can compete for and retain talent.

Technology is indispensable, but it cannot beat experience, insight or trust. What decides the outcome is culture. Arthur Goldstuck

  1. Keynote. Arthur Goldstuck on the broken employment contract, and why technology experience is now the most visible test of your employer offer.
  2. The findings. Craig Stewart presents the Employee Technology Experience Index results for South African financial services.
  3. Panel discussion. How AI is reshaping the employee experience in FSIs, and what you can do now to stay ahead.
  4. Questions. Put your own to the panel.

Who you'll hear from

The panel

  • Arthur GoldstuckTechnology analyst, author and founder of World Wide Worx
  • Craig StewartManaging Director, Altron Digital Business
  • Krishna ChettyHead of Managed Services, Altron Digital Business
  • Theo SpickettHead of Data and AI, Altron Digital Business

Before the session

Read the full TEXI Benchmark Report

The Employee Technology Experience Index benchmarks how South African financial services employees actually experience the technology they're given, and what that experience costs when it goes wrong.

View the research