South Africa’s first Employee Technology Experience Index for FSIs
The 2026 benchmark report is now live
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About the Benchmark Report
The Altron Digital Business Employee Technology Experience Index Benchmark Report is the first study of its kind to measure how technology experience affects the people inside South African FSIs, and what that means for employee advocacy, customer outcomes, and business performance.
The 2026 FSI Benchmark Report is built on primary research across major South African financial institutions.
Four areas. One complete picture.
The Benchmark Report examines the technology factors that shape outcomes across the areas FSI leaders care most about.
IT support
The data reveals which technology category has the strongest influence on whether employees feel valued, supported, and likely to stay.
Core infrastructure
When employees struggle with technology, customers feel it too. Find out how often it’s happening, why most of it goes unreported, and which infrastructure factors are most to blame.
Cost of disruption
Technology disruption has a measurable cost to South African FSIs. The Benchmark Report quantifies it in a way you can take to your board.
AI readiness
FSI employees are already using AI. The question is whether their employers are keeping up. The data on the gap between adoption and institutional governance makes for uncomfortable reading.
Read the 2026 Employee Technology Experience Index FSI Benchmark Report now.
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