Service - Field Services

Trusted autonomy

With decades of experience, our engineers can identify your company's support requirements without needing time-consuming onboarding.

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An operational fit

Our service evolves with your business through flexible SLAs, service elements, and operational alignment, ensuring seamless support.

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Streamlined processes

We can correct technical issues and provide support without disrupting your business operations or requiring network downtime.

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Risk management

We address endpoint vulnerabilities, safeguard against data breaches and implement data governance to secure your business and mitigate risk.

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Data privacy and security

Our enterprise focus ensures that we prioritise the privacy and security of your company's data.

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Cost-effective support

Our extensive coverage enables us to provide SLA-agreed support at the lowest cost to you while assuring that our field engineers can fix any IT problems you have.

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Better employee experience

We focus on the people who use our solutions rather than the technology. This separates you as an employer of choice, making it easier to retain staff.

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Addressing South Africa challenges

Unreliable infrastructure means that IT support is always needed. That's why we provide it quickly, reliably and cost-effectively as possible, especially in challenging circumstances.

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We work well with others

With nearly 60 years of experience in IT support, we're an established and mature services partner able to work frictionlessly alongside your other vendors to provide seamless and effective service.

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We take preventative measures

Incident avoidance is better than faster resolution, so we proactively address IT issues before they become problems.

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Reducing IT escalations by more than 50%

We created the Massmart Tech Booth to support and help them provide employees with more efficient IT support. Offering immediate walk-in support, the Tech Booth handles nearly 1 500 queries each month.

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Accidents and claims lowered by 70%

Following a large accident that claimed many lives, Putco started using our Netstar Fleet Management System to monitor bus safety and use. Our system has helped Putco drastically reduce accidents and claims recorded against them.

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Simplified workforce management across borders

We partnered with Hungry Lion to implement and integrate a workforce management solution and a data analysis system to improve profitability for their host of stores both locally and in neighbouring countries.

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Placing the customer at the centre

A great customer experience is an important business consideration, which is why Vodacom relies on us. From administering the 9.3 million commands subscribers generate daily to providing personalised offers, we help Vodacom deliver exceptional service to 130 million customers.