Altron Digital Business (ADB) has been a trusted partner to the customer for nearly 20 years, delivering 24/7 Enterprise Business Services to ensure uninterrupted live entertainment. This includes the ongoing management of over 4 000 high-end hybrid infrastructure servers, as well as oversight of critical ERP and financial services, including payment processes.
Through targeted automation and modernisation initiatives, ADB has worked to reduce downtime, improve productivity, decrease resolution times and enhance the overall user experience. Lifecycle management services have been applied to mitigate risk and optimise infrastructure and license utilisation, driving cost efficiency across the environment. User provisioning has also been accelerated to remove friction for the business.
To go further, ADB ran an End-User Experience Management proof of concept, using Aternity to proactively identify and resolve issues before they affect the business. The approach focuses on applying break fixes and component upgrades instead of defaulting to full device replacement, and on assisting with or automating the removal of unused software licenses.