Contact Us
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Through innovative support services
Omnichannel support
We provide unified customer service across phone, chat, mobile, and in-store touchpoints.
Proactive issue resolution
Our AI predicts and resolves technical issues before they impact your customer experience.
Performance monitoring
Real-time experience metrics ensure consistent service quality across your locations.
Rapid response teams
We deploy on-site technicians within 4 hours for critical customer-facing systems.
Reducing IT escalations by more than 50%
We created the Massmart Tech Booth to support and help them provide employees with more efficient IT support. Offering immediate walk-in support, the Tech Booth handles nearly 1 500 queries each month.
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Accidents and claims lowered by 70%
Following a large accident that claimed many lives, Putco started using our Netstar Fleet Management System to monitor bus safety and use. Our system has helped Putco drastically reduce accidents and claims recorded against them.
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Simplified workforce management across borders
We partnered with Hungry Lion to implement and integrate a workforce management solution and a data analysis system to improve profitability for their host of stores both locally and in neighbouring countries.
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Placing the customer at the centre
A great customer experience is an important business consideration, which is why Vodacom relies on us. From administering the 9.3 million commands subscribers generate daily to providing personalised offers, we help Vodacom deliver exceptional service to 130 million customers.
Artificial Intelligence
Altron launches South Africa's first operational AI Factory delivering enterprise-grade AI Infrastructure, platform and services
Press Release
Altron Digital Business partners with Huawei to introduce AI-powered contact centre solution in South Africa
Press Release
Altron Digital Business appoints David Hynd to lead networks and data centre solutions