Microsoft Dynamics 365 CRM

Remove barriers to purchasing

Unify data across your organisation to provide a full view of each customer and what they need from you.

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Accurately forecast sales

Advanced AI and business information tools support sales predictions, recommend actions, and provide product coaching.

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Improve lead quality

With automated customer lifecycle management, you can effortlessly prioritise engagements and improve your customers’ buying experience.

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Make informed decisions

Microsoft Power BI and advanced AI integration enable workflow collaboration, administrative task automation and increased customer engagement.

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Create business applications

Whatever your unique business process requirements are, use Power Platform to build and extend tailored business applications.

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Automate repetitive tasks

Free up your sales staff using Microsoft Dynamics 365 Sales, which can draft email replies and summarise meetings using next-generation AI.

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Optimise leads

Microsoft Dynamics 365 Sales provides automatic lead and opportunity summaries and automatically retrieves and shares information relevant to the sales step.

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Segment your customers

Using plain English, your marketing or sales teams can run AI-driven data interrogations to generate audience segments and refine customer information.

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Detailed sustainability reporting

Transform your business by identifying opportunities to replace your tools, systems, and activities with more efficient options. Doing so will minimise the environmental impact and enhance value chain accountability.

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AI-powered marketing

Microsoft Dynamics 365 Customer Insights can quickly create templates or unique collateral for social media posts, customer engagement emails and advertising material.

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Microsoft Copilot for everyone

Improve your marketing and sales teams’ productivity and innovate confidently using advanced AI support across all Microsoft 365 products.

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Focus on the best leads

Improve sales by prioritising viable leads with AI-powered engagement support. Each customer engagement is also rated, giving your sales team the time and insights they need to sell better.

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Detailed management reports

Create custom dashboards to track any sale element, accurately review forecasting, and scale best practices with automated notifications when something needs your attention.

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Share sales tactics

Information can be shared across teams, enabling managers and sales leads to direct best practices based on what leads to successful sales. Team leaders can also create seller journeys and customer surveys.

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Improve sales focus

Microsoft Dynamics 365 Customer Insights provides lead and opportunity summaries and updates and suggests the next steps.

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Forecast sales

In-app and Microsoft Power BI visualisations provide predicted sales performance for each team member. You’ll also get insights into your top performers’ behaviour, which can be shared company-wide.

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Stay customer-centric

Access to customer data and people is faster and easier, while intuitive AI generates actionable insights to keep your sales team focused.

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Latest thinking

Customising ERP transformation to keep what matters most

The Perishable Products Export Control Board’s reliance on legacy systems was underpinned by an entrenched way of working, supported and preserved by the customised deployment of Microsoft Dynamics 365.

From Data to Decisions: Harnessing AI for Smarter Marketing

Protecting the keys to the kingdom with PAM as a Service

Overcoming data silos to enable accurate management reporting

Reducing IT escalations by more than 50%

We created the Massmart Tech Booth to support and help them provide employees with more efficient IT support. Offering immediate walk-in support, the Tech Booth handles nearly 1 500 queries each month.

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Accidents and claims lowered by 70%

Following a large accident that claimed many lives, Putco started using our Netstar Fleet Management System to monitor bus safety and use. Our system has helped Putco drastically reduce accidents and claims recorded against them.

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Simplified workforce management across borders

We partnered with Hungry Lion to implement and integrate a workforce management solution and a data analysis system to improve profitability for their host of stores both locally and in neighbouring countries.

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Placing the customer at the centre

A great customer experience is an important business consideration, which is why Vodacom relies on us. From administering the 9.3 million commands subscribers generate daily to providing personalised offers, we help Vodacom deliver exceptional service to 130 million customers.