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Altron Digital Business | Customer Success Stories | Retail technology transformation

20 October, 2025

 

Reimagining digital capabilities for a thriving South African retail business

 

Challenge

A rapidly expanding South African retailer was facing critical challenges in scaling their operations due to frequent Point-of-Sale (POS) failures and an unreliable store IT infrastructure. These issues were posing a direct threat to both customer experience and operational efficiency during their aggressive rollout of new stores.

Solution

 

We implemented a comprehensive retail technology transformation, which included:

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Ensuring consistent performance and reliability across all store environments.

Delivering faster, more intuitive transaction processing and improved system stability.

Enabling scalable, secure, and centralised management of store systems.
Providing real-time technical support and proactive issue resolution to minimise downtime.

 Impact and outcomes

35%
faster transaction processing
50%
reduction in Point-of-Sale downtime
50+
new stores launched in 2024

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