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Unified Observability

See everything across your IT estate.

That's one view of every layer, every vendor,
so nothing catches you off guard.

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One view means no blind spots or surprises

Most IT environments fail to deliver what's promised because the tools don't talk to each other. The average South African enterprise runs anywhere up to 15 monitoring tools in parallel, which means over 60% of incident time is spent gathering context rather than fixing the problem. By the time the issue is found, the business has already been impacted.

The Unified Observability capability of our Intelligent Digital Operations solution gives you a single view across your entire IT estate, covering network, compute, storage, applications, and endpoints, regardless of vendor. Get one live picture of everything, all the time, and ensure issues are surfaced before they become incidents.

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Service availability, up from 99.5%, achievable within 90 days
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Reduction in unplanned downtime via predictive analytics within 6 months
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Devices monitored across a single retail client estate

How we deliver unified observability


Unified observability is the foundation of Intelligent Digital Operations, and every other capability builds on it.  The Digital Operations Maturity Assessment that anchors your full IDO engagement gives us a clear picture of where monitoring is fragmented and where correlation is missing.
 
Our observability capability integrates across your existing vendor landscape, so there is no rip and replace. We layer correlation and context on top of what you have, eliminate the noise, and give your engineers a single environment to work from. As the estate stabilises, we expand coverage across your full stack and establish the foundation for AIOps-driven orchestration.
 
The engagement runs in three stages aligned to our IDO model:
01
Transition and operate 4 to 8 weeks

Deploy across critical systems

We deploy unified observability across critical systems and deliver quick wins.

02
Optimise 3 to 6 months

Expand across the full estate

We expand coverage across your full stack and begin consolidating vendors under a single managed services agreement.

03
Transform 6 to 12 months

Move to predictive operations

We move you to predictive and autonomous operations, where issues are intercepted before the business ever feels them.

Built on proven technology partnerships

 

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Where this has already worked

glasses-human-resources-portrait-business-black-woman-office-onboarding-recruitment-hiring-interview-welcome-with-friendly-employee-workplace-personnel-management (1) Case study
Retail Unified observability

Major SA Retailer: Estate-wide visibility across hundreds of thousands of devices and cashier lanes, along with billions of transactions

160 000 Devices managed across the estate
16 000 Cashier lanes kept operational
Find out more

Visibility without compromise

Full estate visibility only delivers value if it's governed correctly. Our observability deployments include role-based access controls, ensuring the right teams see the right data and nothing more.

We offer continuous compliance monitoring aligned to POPIA and PCI-DSS, and audit evidence is automated rather than manual, eliminating the compliance findings that accumulate when monitoring is fragmented.

Related capabilities

Related capability Intelligent Digital Operations

AIOps and intelligent orchestration 

Unified observability is the foundation, AIOps is how we act on it, intercepting issues before the business feels them.

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Related capability Intelligent Digital Operations

Managed operations

Unified observability gives our Service Delivery Operations Centre the context to respond faster and more accurately.

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Related capability Intelligent Digital Operations

Infrastructure and cloud

Observability extends across your full infrastructure and cloud estate, be it on-premises, hybrid, and multi-cloud. 

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Not sure how many blind spots your current tools are leaving? We'll show you.